cK
cecilia K
1 reviews | Active since Mar 2009
25 Jan 2025, 09:22
Empty promises poor client service
I was promised to get the delivery last week Friday on the 17/01/2025, it’s already going for two weeks waiting. What is the delay for, please rectify your empty promises.
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Replies (2)
Vodacom's replyOfficial
27 Jan 2025, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2025, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Jan 2025, 17:06 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion on the 28-01-2025, we have escalated your query to the relevent team. Based on the feedback provided today, our records shows the parcel has been delivered by RAM.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2025, 17:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion on the 28-01-2025, we have escalated your query to the relevent team. Based on the feedback provided today, our records shows the parcel has been delivered by RAM.
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards, Consumer Website Team
Best regards,