Empty promises on top of bad cusyomer service

On or about 16th of October i called through to Vodacom to log a cancellation of my fibre service (SR***) as i was moving home and to ensure it is done well before the mandatory 1 calender month notice period. I then called Vodacom again on or about the 5th of November to cancel the cancellation request and replace it with a relocation request (SR***). I completed and signed the necessary forms and sent through twice, 6th and 18th November. I have tried following up on numerous occasions but to no avail. I spoke to Akiefah on the 23rd November who promised to have the person dealing with my relocation contact me... i am still waiting. I spoke to another lady again on the 26th November who advised that she would escalate the matter and have someone contact me. I then spoke to Zain on the 30th November who could not give ne feedback on my request. When i asked to be transferred to a supervisor or manager, he transferred my call to rate his service. How is that for customer service Vodacom? I have moved out of my old premises and still waiting to be set up at my new premises even though i did this over a month ago.