SV
Sonja V

1 reviews | Active since Mar 2009

05 Apr 2017, 11:03

Empty promises made to get a good review.

<p>I logged a complaint on Hello Peter in February, Vodacom is overcharging me. A lady called Lezerene Singh from Mondo phoned me on 16 February 2017 and advised me that they will credit me for the amounts overcharged. This is now more than a month and a half later. The fact that they are continuing to overcharge me is the worse and no credit being done as promised. She asked me to change my review to a good review even though it was not yet done. I did not as I was waiting for Vodacom to atend to same as promised. This is ridicilious, worse then any state department I have ever deatl with. </p>

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Replies (2)
Vodacom
Vodacom's reply05 Apr 2017, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SV
Sonja V's update22 May 2017, 12:53
Reviewer Update

I am still being overcharged every month and no refund. It looks like Vodacom is in financial distress as they can not afford to reinburse me what they are owing me.