VB
Vasco B
1 reviews | Active since Mar 2009
03 Feb 2021, 08:56
Empty promises, lies and the worst service...
I reported my Fiber down 8 days ago and every day since then. Vodacom have all kinds of excuses and every time they promise me it will be up and running in 24 to 48 hours. It’s been 192 hours and I’m still waiting. I’m sure they will also charge me for the full month even so far I’ve been down for 25% of the time.
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Vodacom's replyOfficial
03 Feb 2021, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team