Empty promises - lack of service delivery or feedback

I app**** for a fibre package back in July of this year (2017). I read the terms and conditions and I was aware that after the Vetting was approved it would take 8-16 days for a representative to contact me to setup a home survey and the fibre installation appointment booking. On the 20th July I received an email from Vodacom with a Fibre Order Confirmation with my billing account details and order number. That was the last correspondence I received from them. I'ts been 48 days since then and I have called them 4 times asking what the status is on my order as I work from home and I cannot work without it. Everytime, I get pushed from one consultant to another, no one has a clue what is going on, the status of my sales order and all I get are empty promises that a supervisor or a relevant consultant will phone me back immediately. No one ever does.

I have been very polite and patient for weeks now. And with this level of service from a SP that I have been a client of for over 21 years now, I am extremely dissapointed and feel I am being **** to. Time to name and shame.

Shame on you guys. Unacceptable.