VR
Vireen R
1 reviews | Active since Aug 2021
06 Mar 2022, 09:25
Empty promises from Vodacom fibre
In November 2021 during the black friday promotion I took a contract for a 20gig uncapped fibre deal which was supposed to come with a free UPS and a 40 gig back up solution simcard. Until today going 4 months I have not received my UPS and sim card. Ive made over 20 calls to the call center, but everytime its the story. They say they will escalate the matter which is followed with a S/R number which they then close off. Im so tired and frustrated. Why did Vodacom sign me up for this deal but not give me my products? Howmuch longer will I need to wait or was it just a **** to get customers to sign up for fibre??
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Mar 2022, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2022, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VR
Vireen R's updateReviewer Update
18 Mar 2022, 10:41Good day, as per ur reply you say the ups has been sent out, I have called ram couriers and provided them with the tracking number, according to them the parcel has not been issued and is still with vodacom.
Please look into this matter
Please look into this matter
VR
Vireen R's update18 Mar 2022, 10:41
Reviewer Update
Good day, as per ur reply you say the ups has been sent out, I have called ram couriers and provided them with the tracking number, according to them the parcel has not been issued and is still with vodacom.
Please look into this matter
Please look into this matter
VR
Vireen R's updateReviewer Update
23 Mar 2022, 09:37Good day as per our conversation, I have still not received anything, I was given a waybill no. A*** from Vodacom, when I contact Ram couriers there's no such tracking no. On their system. Vodacom created another SR *** When i call vodacom the SR is blank with no information in it. This has been going on from December 2021.
VR
Vireen R's update23 Mar 2022, 09:37
Reviewer Update
Good day as per our conversation, I have still not received anything, I was given a waybill no. A*** from Vodacom, when I contact Ram couriers there's no such tracking no. On their system. Vodacom created another SR *** When i call vodacom the SR is blank with no information in it. This has been going on from December 2021.