MM
Musa M
1 reviews | Active since Dec 2020
18 Jan 2021, 16:03
Empty promises from vodacom
I cancelled Vodacom phone insurance on the 27-November 2020 which was confirmed. End of December 2020 I was charged for cancelled insurance. I called again in jaunary 2021. I was promised credit to be on January 2021 invoce. I have now received my January 2021 statement with no credit.
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Vodacom's replyOfficial
19 Jan 2021, 06:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2021, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team