pB
pierre B
1 reviews | Active since Jan 2011
15 Sept 2020, 18:16
Empty promises from Vodacom
Empty promices from Vodacom. My Fibre installation is outstanding since 10 August 2020 without any notice or phone call. All that I get from customer service is that it will be escalated. Not even the people that handle the Hello peter cases can sort it out. So please to the people that is reading the reviews beware of Vodacom fibre or there Interm LTE that is also not working. You dont get service from Vodacom you only get excuses that there products arent working. All consultant only know the words it will be escalated which means sorry we can not and will not help you.
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Vodacom's replyOfficial
16 Sept 2020, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team