Empty promises from Vodacom

Zero star rating

At the end of August I contacted customer care to remove an auto data purchase from my account. I was eligible for an upgrade and the guy on the phone, Sakhile, convinced me to do the upgrade. He informed me that he could cut my monthly bill in half and promised me a bunch of extras i. e. 50gig data at 50% discounted rate, which was already available to me on my vodacom app, and also a R4000 gift voucher. I received confirmation sms' of all of this on my phone as we will finalizing the upgrade! Well one month down the line, I have no data available on my contract, the discounted rates which were available to me on my vodacom app is no longer available to me, I have yet to receive any gift voucher as confirmed on sms. Sakhile supposedly gave me his contact number, but I have never been able to get a hold of him. What a bunch of lies that was sold to me. I have been to a vodacom shop, but they cannot help me with any info or relief as the upgrade was done telephonically.

I'm very disappointed and dissatisfied. I could just have left my contract as it was. At least I would have had a decent amount of data at a reasonable price. Now I'm forced to buy out of bundle data (when I'm not using Wi-Fi). Thanks for nothing vodacom..