EMPTY PROMISES FROM VODACOM, 3 MONTHS TO INSTALL WI FI AND STILL NOT DONE!!!!

I HAVE APP**** FOR FIBRE UNLIMITED WI FI 3 MONTHS AGO, DEALING WITH THE WETGATE VODACOM BRANCH, I WAS ASKED TO SPEAK TO ZANO TO ARRANGE SAME. AFTER COMPLETING THE APPLICATION FORM, APPROVAL WAS GIVEN. THEN THE NIGHMARE STARTED. TALKING TO ZANO ON A DAILY BASIS, I WAS MADE EMPTY PROMISES. AFTER 1 MONTH HAD PASSED, ZANO ARRANGED FOR A WI FI ROUTER TO BE DELIVERED AT MY HOUSE UNTIL THE FIBRE COULD BE RESOLVED. RECEIVING 100G FREE UP UNTIL THEN. DAILY I HAVE BEEN IN CONTACT WITH ZANO, OF WHICH I WAS ASKED TO PHONE THE CALL CENTRE. WHY DO I NEED TO ESCALATE THIS TO THE CALL CENTRE? ZANO SHOULD ESCALATE AS HE IS MY CONTACT PERSON. LAST WEEK AN EMAIL WAS SEND TO A NUMBER OF PEOPLE REGARDING MY OUTSTANDING REQUEST WHICH IS STILL NOT RESOLVED AFTER COMPLAINING FOR 3 MONTHS? Thobejane, Brian, Vodacom South Africa (External) ********** Zano Madolo (VD) ********** Mailula, Confidence, Vodacom South Africa **********

CANDICE KUNN TOOK IT UPON HERSELF TO TAKE RESPONSIBILITY FOR THE MATTER, EMAILING ME DAILY, TALKING THINGS I DO NOT UNDERSTAND.(From: Kunn, Candice, Vodacom South Africa (External) ********** Sent: Monday, March 25, 2019 7:23 AM To: Theron, Tanya: Absa ********** Thobejane, Brian, Vodacom South Africa (External) ********** Zano Madolo (VD) ********** Cc: Quentin, Theron ********** Subject: RE: fibre not active

Good day Tanja

The router just needs to be plugged in at the ONT box with your LAN Cable. If you need assistance in doing this please phone **********

Kind regards ) HOW ON EARTH DO YOU WANT ME TO UNDERSTAND WHAT YOU ARE REVERING TOO?

WHY IS IT TAKING 3 MONTHS TO HAVE UNLIMITED WI FI INSTALLED? WHY DO I NEED TO CALL THE CALL CENTRE, IF ZANO AND CANDICE IS MY POINT OF CONTACT? HOW DO YOU EXPECT A PERSON TO UNDERSTAND YOUR TERMS? WHEN WILL MY WI FI BE INSTALLED? IS VODACOM THE WAY TO GO? SHOULD I RATHER FIND MYSELF AN ALTERNATIVE PROVIDER? IF THE BEFORE SERVICE IS SO BAD, THE AFTER SALES SERVICE IS GOING TO BE WORSE!!!