KN
Kuki N
1 reviews | Active since Mar 2009
25 Nov 2022, 18:14
Empty promises
I started the process of upgrading my contract on the 17th of November, to date I still have not received the new phone. Their courier keeps making empty promises. Every day I get messages that they will be delivering between 8 and 5 and pull a no show. Who in this day and age stays without a phone for 7 days. You can keep that contract, I will try other service providers, you are clearly not serious about keeping customers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Nov 2022, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2022, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KN
Kuki N's updateReviewer Update
29 Nov 2022, 17:42Dear Vodacom,
So you were lying when you said your consultants will make contact. No one has called me, just so you know.
So you were lying when you said your consultants will make contact. No one has called me, just so you know.
KN
Kuki N's update29 Nov 2022, 17:42
Reviewer Update
Dear Vodacom,
So you were lying when you said your consultants will make contact. No one has called me, just so you know.
So you were lying when you said your consultants will make contact. No one has called me, just so you know.