Empty promises

Its been almost a month since my last review.

Did a online upgrade. Chose a package wit a Samsung galaxy s10 AND samsung gear with ESIM since I got it ive been trying to get the esim activated only to be told it does not work on the package.

After my last review I got a call from the vodacom hellopeter department promising me the case will be escalated, but still it has not been sorted.

If I do not get any joy by end of August 2019 I am going the legal route, I am currently paying for something that I can not use, I am covered by the consumer protection act.