Empty Promises by Customer Care

Vodacom decided this morning that I have reached my account limit. Never have I missed a payment and never has my account been blocked at such a low amount. I called customer service and the lady assisted me to unblock my number only to receive another message later the day that it is blocked again. Now it is after hours and customer service advises me that the lady who promised to lift my credit Limit had no power to do what she promised. So I am stuck with a blocked line and it is not even possible to load prepaid Airtime on my phone as it is supposedly an open line.

I asked to speak to the manager at the call centre but she was no where to be found.

This is the third issue I had with Vodacom in a month with another hellopeter complaint but still have I not been contacted.

Pathetic. We will definitely cancel our contracts with you when my time expires.