Empty Promises and Wasting time

Since the 23rd June 2015, I have been trying to change my package from Smart L to Red Advantage. I have spoken to 15 different people and each one promised me it will be done before the end of July. Today I received a call from Kgalalelo saying that she is working on the migration. Needless to say that all the people I have spoken to all confirmed that I qualify to move over to the package. I received a SMS not even 5 minutes after the call from Kgalalelo to say that I don't qualify for the migration and that I need to wait for my upgrade in NOV 2016. So in the process I am being *****ed over with HIGH call costs due to VODACOM NOT DOING THEIR JOBS PROPERLY. You can't promise anyone that everything is in order only to tell them a month later... oh sorry we know we promised you this, but it can't be done. I mean it is not a little money that my account is every month... but hey it seems that it means nothing to Vodacom. So Sick and tired of trying to get service from Vodacom.