Empty promises and terrible customer service

<p>I upgraded in February 2016 with Vodacom only on the condition that they will provide me with complimentary data and free minutes every month for the duration of my phone contract, as I was wanting to leave Vodacom after being a loyal client for 13 years. I stayed in contact with Fabian from Customer Care as I emailed him EVERY MONTH reminding Vodacom to add the incentive bundles to my contract, as it was never uploaded by the beginning of every month. Needless to say, Fabian reported that there has been problems and that the "engineers" are trying to sort out the problem, as the bundles should be uploaded monthly and automatically onto my phone number. It is now 10/08/2016, exactly 9 days after the bundles should have been uploaded. No bundles have been received for the month of August, and Fabian (email: ********** has not yet rep**** to one email that I have sent. To phone Vodacom Customer Care on 082 111 is a lost cause, as they say that a call has been logged (after you have waited on the line for 30 + minutes) however, no solution has been proposed and no bundles have been loaded onto my number. I am literally SICK and TIRED of the service and utterly disgusted with the poor customer care that Vodacom provides to their customers. Should this continue, I will happily stop my contract with Vodacom - and will not pay ANYTHING to cancel the contract before term, as Vodacom is not keeping up with their side of the contract and the deal.</p>