MS
Michelle S
1 reviews | Active since Jan 2024
16 Jul 2025, 14:28
EMPTY PROMISES AND ****S BY VODACOM
I have been in communication since the 1st July 2025 and numerous telephonic conversations that followed after with Managers as well as numerous references been given. All these calls were fruitless and a complete waist of time,as Vodacom continued to implement the debt order for R1332,50 and not for R1052.50. Cost of living is ever increasing and this amount is not affordable to me. Vodacom does not take into account your pleas and consideration for your finances. All is followed by ****s and emplty promises. I want a refund of money immediately and further to this i want my contracted airtime reduced as this amount is not affordable.
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Replies (2)
Vodacom's replyOfficial
17 Jul 2025, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2025, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Michelle S's updateReviewer Update
18 Jul 2025, 10:42Subject to a response from Vodacom, I am still waiting on them to make contact with me regarding my refund. No one from Vodacom contacted me or made an attempt to contact me. I want my refund for a debt order that was taken off my bank account regardless of their promises or assurances made.
I want refund with immediate effect.
I want refund with immediate effect.
MS
Michelle S's update18 Jul 2025, 10:42
Reviewer Update
Subject to a response from Vodacom, I am still waiting on them to make contact with me regarding my refund. No one from Vodacom contacted me or made an attempt to contact me. I want my refund for a debt order that was taken off my bank account regardless of their promises or assurances made.
I want refund with immediate effect.
I want refund with immediate effect.