Empty promises and poor service

On Tuesday 10th Oct I received the SMS about the quote that is being done and approved on my account. I called 111 to inquire only to find that someone is adding an extra contract line to my account. I confirmed that I know nothing about that new line, and requested the cancellation of that new line and it be removed from my account. I even went to make the affidavit about that, sent it to vodacom.

On Thursday the 12th I received another similar SMS and when I called to inquire, I was told that was a cancellation of that new line and all is well - meaning I won't be charged since that was a clear ***** activity . Come Tuesday the 17th Oct, an SMS from my bank, Vodacom deducted my R266.61? for what? for the cancelled ***** number??

8:00 I called 111 to find out what is happening. The guy confirms to me that there's something wrong, he'll call me in 20 minutes time. 20 minutes, he calls back and transfers me to another guy who doesn't tell me much but that my account is being looked at. He promises to call me in an hours' time which was supposed to be 10:30. Now as I write this, it's 12:35 and still no call from Vodacom.

What frustrates me is that my money was deducted from my bank account and still as i check my month-end bill, the amount from that ***** line is added there as well. So am I gonna fight for the deducted money now and still the same fight come month-end?