Empty Promises and Poor Customer Services

Query: 1- ********** ********** or 1- ********** **********

One of the two queries above relates to a request I’ve put in time and time again with Vodacom with activate my courtesy SMSs that notify me when my data is about to be depleted. They told me that they query has been successfully resolved and that I will start getting the SMSs. Months have lapsed and still nothing. Just this weekend alone I lost about R128 worth of airtime due to Vodacom not keeping its promise to a customer. Can someone from Vodacom REALLY help me and refund my lost airtime.