JP
Johann P
1 reviews | Active since Nov 2019
23 Nov 2019, 08:57
Empty promises and no fiber from vodacom
I have been trying to get my home fibre line up and going and no one seems to know what's happening or why the service is STILL not working and now they blame it on VUMATEL ?! Come on!!!!! I'm not one to go on to this platform but damn...it's enough now. You've exhausted my patience and you are now diminishing my peace. FIX IT!!! ENOUGH WITH THE STORIES, JUST FIX IT!!! 24 to 48 hrs everyday!!!! The installation was done the 16/11/2019 and still nothing is working and Vodacom just gives empty promises!!!..
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Vodacom's replyOfficial
24 Nov 2019, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply24 Nov 2019, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Dec 2019, 09:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Dec 2019, 09:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team