BR
Brandon R

1 reviews | Active since Jun 2011

23 Apr 2021, 08:43

EMPTY PROMISES AND LIES

You guys are making me so frustrated! No one is helping me! I have emailed, chatted on your fb page and no one is actually answering me!!!!

I get 650mb of data each month on my package. I ALSO get an additional promotional 2gb every month. When I did my upgrade last month on the phone your consultant told me I will still get my 2gb recurring monthly! I know see my data as run out and as per your app I haven’t even used that much since the 1st. Where is my 2gb promotional and why do I not see it on my invoice like before as a promotional data! Pull your phone call from that upgrade and you will hear. You are costing me more money running up and down to sort our this nonsense! I also want it back dated! You can’t take things away! Sort this ASAP before I do an early cancellation on all 4 of my line!

0
Replies (2)
Vodacom
Vodacom's reply23 Apr 2021, 10:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
BR
Brandon R's update03 Jun 2021, 08:43
Reviewer Update
Vodacom still no data! May has come and gone and nothing! Why are you doing this!