EMPTY PROMISES AND LIES

After receiving very bad rude service from Vodacom dealer, I logged the complaint with headoffice on the 29/10/2015. On the 30/10/15 I received an e-mail from Susan Monaise apologising and offering a credit on the account. This credit was never 'loaded' on my account and after numerous efforts on my part to recify this matter, including spending another TWO hours at their Midrand offices today, (SECOND visit!) again I was given false info that this matter would be rectified but instead I am eperiences further inconvience trying to solve the matter unsuccessfully!<br> Vodacom, HOW do you offer a client an apology with a credit and then not make good on your promise?? <br> I am beyond flabagusted that I the customer who was inconvienced in the first place and suffered abuse has to be further inconvienced because you as a company make EMPTY PROMISES AND ARE TOTALLY DISHONEST IN YOUR DEALINGS!.<br> <br>