Empty Promises and Lack of Service Delivery

I took out a contract for an iphone 6 on 20 May which was incorrectly activated & my number not ported so I was unable to use the phone. I was however charge for the month of May and June, approx. R1100 without being able to use the phone. I then received a new SIM on the 10 June which Vodacom activated and ported however now the accounts department says they are unable to refund me. After providing all the call references I receive excuses that different departments use different references. <br> <br> The number of *********** individuals are the Vodacom centres is astonishing. The resources are like parrots and are unable to think outside of the script in front of them. Where have you heard of one individuals system being down and another person in the same department system is working.<br> <br> Another issue is I called to have my caller line identity activated. They mentioned they activated it and I received an sms saying its active however its still not active.<br> <br> I moved to Vodacom thinking I would get a better service as apposed to Cell C and MTN but I am still as frustrated as before.