Empty promises and horrible customer service

<p>When I upgraded my contract (almost a year ago) I was offered 1GB of additional free data for the full 24 months of the contact. After 3 months the 1GB data stopped. Since then I've had one or more open service requests trying to resolve this issue. Everytime I call Vodacom they say they are excalating the issue and it will get resolved in the next 24 or 4 hours and that they will call me back to inform me of the progress. Appart from one person (Roscoe) who called me back a few times in a row to report that there has been no progress no one calls be back. Most of the time when I call I get told that my account is on a new system and they can't access it or that its escalated and they will follow up but they can't do anything about it themselves (even the supervisors and managers tell me that). I'm completely fed up with this situation now. In the mean while I have to buy data bundles due to the fact that I don't get the 1GB of data I was promised I would get. Its a complete waste of time to call the call centre and its not possible for me to contact anyone else at Vodacom, I simply have to wait until they call me back (which never happens).</p>