Empty promises and Horrible client experience!!

On the 13th August 2019 I called the contact centre and spoke to a lady by the name Vuyiswa Matshine and explained my problem to her and she promised that she will have it fixed in less that 48hours. I had something deducting money from my airtime, it took R10 per day and when I realized this it had already taken a total of R260+ but this lady said not to worry coz she will have it reversed and authorized by her team leader. Till date nothing has been done.

On the 3rd September 2019 I called again and spoke to Adelaide Shezi who told me that she sill not assist because she is from the Merchants Dimension Data call centre and Vuyiswa is from Bytes. I the requested her escalate the matter she said she will escalate it to her team leader Khanyisile Zulu and promised that I will be contacted. Till date no phone call has been received. On the 5th September 2019 at exactly 13h00 I sent a follow up email to Adelaide Shezi which was ignored because I haven't been contacted since.

I am extremely flabbergasted by the kind of service I'm getting because when it's time to debit the debit order goes off and no one is taking into consideration the inconvenience that this bring to me. I will never .ake business with vodacom again and will never recommend it for anyone. Their annoying call centre agents keep calling you for upgrades even after telling them countless times that you aren't interested. The emails I sent was sent to *** and the team leaders email address is ***.

I am highly disappointed and annoyed at vodacom, its *********** staff and leaders and the horrible service they give to what they call "their clients!!"