Empty promises and false adverti*****ts

Item: Vodacom
Rating: 1
Author: Esmeralde J.v.Vuuren

Vodacom makes false promises and then has a lot of stories and excuses for a lack of service. Advertise a product for a price and when it comes to the first payment then there is a whole bunch of **** about the "new installment".

When calling the call centre they treat you like your stupit.. After numerous calls we still have the same issue.. The call centre cant fix the problem so they give you useless advice to make the problem go away and get rid off you..

So not happy with them anymore..!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Sept 2025, 08:27

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply03 Sept 2025, 08:27

Official

Esmeralde J.v.Vuuren's updateReviewer Update

10 Sept 2025, 20:52

Hi, we are back to the same problem..

So we are unfortunately not done with solution to the Internet speed and poor connectivity...

Please contact me.. Thank you

Esmeralde J.v.Vuuren's update10 Sept 2025, 20:52

Reviewer Update

Hi, we are back to the same problem..

So we are unfortunately not done with solution to the Internet speed and poor connectivity...

Please contact me.. Thank you