SS
Shaun S
1 reviews | Active since Nov 2019
08 Jan 2020, 09:24
Empty Promises and ****************
Worst experience ever.
Been trying to get throught to customer suppo for 48 hours and the message is always the same. We are experiencing high call volumes call back later.
Upon upgrading my contract online the agreed monthly payment was R179.00. The debit order that went off was for more. I was also told there would be an online voucher of which there has been no mention again.
I hope these issues can be resolved as I have been with Vodacom for years.
Upgrade date was 11 December and Order Number ***+1
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
08 Jan 2020, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Feb 2020, 13:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2020, 13:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,