Empty Promises and Bad Service Delivery

Last year, early December I went to vodacom waterfront and upgraded my contract. The agreement that I undertook with the consultant was for him to add insurance onto my new contract and deactivate my BIS. <br> A week ago, my phone got ******, and when I went to go and report this I found : <br> -That I had no insurance<br> -That my BIS is still active<br> <br> The insurance cell sure claims that vodacom deactivated my insurance and vodacom say it was cell sure.<br> <br> I then had the hassle of dealing with this. I called the branch @ which I took out my new contract. No apologies, just told me they will look into it and acknowledge that they will reimburse my BIS.<br> <br> But it can take up to 3 months ?? On the other side cell sure say I must pay almost a thousand rand in on back premium for them to entertain my claim ?<br> <br> Someone somewhere is to blame for not doing his job, now I have to do the job they were suppose to do, wasting my resources, such as my time, energy and money in the process. <br> <br> Is this really what one is to expect from excellent customer service delivery as promised and echo'd by vodacom's clientelle and media ???<br> <br> This is really unacceptable and **** poor service. Period!!<br> <br> <br>