empty promises along with horrible service

<p>as per the vodacom website it is more convenient to do an online upgrade however they fail to inform clients that it is for certain products only . I registered online to apply for an upgrade advising that my cellphone number does not receive sms's . I then proceeded to do the online upgrade ,after making my selection i received a reference number and an email confirming such also advising that i would be contacted by a consultant within 24 hours . No calls/emails had been received , I contacted the call centre this morning and was advised by Cindy that she would get someone from the correct department to call me back i provided a contact number but no calls had been received . I called again and had spoken with ZAMA who could barely answer the call properly, she proceeded to tell me that there is a specific department dealing with this kind of upgrade and put me on hold and never advised that she would put me on hold . The call eventually got cut , i then called again and lucky enough i spoke to Zama again . She told me that this kind of upgrade cannot be done online and i would have to do it telephonically . She also advised that the phone is not available until the 15.06.2016 and i would have to wait for the product . I then asked her for a reference number for the call she told me with an attitude that there is no reference and her name is ZAMA .</p> <p>If the phone is not available the website should tell you that , also dont specify that we can upgrade online when it is just not possible . It seems vodacom has a thing for false advertising advising that online upgrade will get your phone delivered to you within 24 hours when they cannot even contact you within those 24 hours. I currently have two contracts with vodacom and regretfully so . Service is the only thing keeping you conmpetitive in the market as there are numerous companies offering the same things however it seems impossible to perform at that level . If you would prefer you can tell me i am happy to take my business to a place where i am better appreciated</p>