Empty Promises !!!!

Item: Vodacom
Rating: 1
Author: Claudette W

Finally somebody from the Hello Peter team eventually contacts me. I go to all the trouble of resending all correspondence via email and request for receipt of email to be acknowledged and yet again .............. Vodacom, after another 4 days have still not come to the party.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Oct 2019, 07:20

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Oct 2019, 07:20

Official

Vodacom's replyOfficial

09 Oct 2019, 08:18

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has been escalated to our Legal Department. We've asked the team to prioritize this for you. In future our Legal Department can be contacted directly on *** (Free from any Vodacom simcard) We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team

Vodacom's reply09 Oct 2019, 08:18

Official