N
Ntombizodwa
1 reviews | Active since Dec 2022
22 May 2023, 21:52
Empty promises
I am still following up on my complaint about the Fibre that I never received or use and I was debited over R1400. They promised to refund me and cancel my account. I have not received my money nor account cancelation. Vodacom really is bad when it comes to customer service. I rate them 0 in their service delivery
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Vodacom's replyOfficial
23 May 2023, 08:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2023, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team