Empty Promises

Don't you hate it when a company becomes so big that the little people don't matter anymore. People you deal with know they can give you absolute ******* service and there is nothing you can do about - they make promises they do not intend keeping and they do not take responsibility or ownership of your problem - because it is just that you problem and not theirs. They are so big that when you follow up your complaint you get a new person and have to start all over again and get nowhere complaining and does not help. I had a agent on the Vodacom call centre rather than fix my problem he (David Nyembe) made the problem worse because he did not listen to what I asked him to asset him with. He finally acknowledged that he had made a mistake and said he would call me back because he did not know how to fix it - to his credit he did but could still not fix the problem and said he needed to get advise and would call back a third time to assist me, that call never came. The next day I called again and spoke to a call centre manager a Patricia Comando she said she would follow up, she did not. It took me getting into my car a driving to Midrand to get my problem resolved. Shocking Service.