empty promises

on the 5th and the 10th of feb, i went to customer care, i ask them to give me a report of my itemzed billing as i need to give it to the insurance company so that they can process my claim, i was told that they cant get my detail on the computer because i have a prepaid contract, after this i phone the customer care line and was told that i need to submit a request in which i did, after sending 3 to 4 replies via email i was called to say that i need to have it faxed, on problem i fax it and received an sms to say that it was received and i had to wait 1 working day this was the 10th and 11th , i asked that lady if there was a email address that i could reply to and she said no problem just reply to the email, so i did, after sending my request what feels like millions of time i finally got a message again to say that it was received, i phone customer care again and was told not to worry i would receive my info on the 12th and i am still waiting, what is going on? you are costing me money and also i might now loose my claim because of you. if i had money i would cancel my vodacom account also online itemzed billing doesn't work, i am paying for this and it is not working.