Empty promises

When I logged my THIRD HelloPeter complaint last week Dieketseng was stunned to find out my complaint of 12 March was still not sorted out. She phoned to find out what the problem was. I received another call last week Thursday from Selise Pieters saying Vodacom decided to credit my upgrade of the CAT phone and redo my upgrade. Selise promised that she would phone me on Monday to do this and she also promised that my new phone will be delivered on Tuesday. This did not happen. I tried phoning Dieketseng twice but are told she does not take customer calls. Next week will be almost 3 months when my call was logged. The only time I get any joy is when I complain on HelloPeter. BUT the joy is shortlived as it is only words and no action. After my HelloPeter complain I get a phone call to see why its not sorted out but nothing else happens. I am a very very unhappy client.