Empty Promises

Dear Vodacom, I am still waiting for you to return my call since last year October. After your customer service agent gave me false information, the supervisor who promised to sort it out and call me back, countless emails sent from me to Vodacom for assistance, you decided to rather hand me over even after I canceled my contract. My communication was clear, my request was fair. I only wanted to cancel the monthly subscription and still pay for the device, but you ignored me and all my emails even after you agreed to it. Thank you for affecting my ITC and handing me over. I sure hope someone who will listen and assist me reads this and actually calls me.