Empty promises

I completed an online application for a new business cellphone contract. After submitting the application i received an email with a reference number informing me i will be contacted by a representative. A week after submitting the application i had to call the Vodacom Business Call Centre enquiring as to my request. Amanda said she will check stock availability and call me back within 30 minutes. A week after this call i had to call the Business Call Centre again. Speaking to another Amanda. I enquired about my first call, she said she can see on the system i called but she cannot see who the representative was. I find this shocking for a South African business to be so non-chalant about prospective clients.