Empty promises

Vodacom seem to make empty promises. Last week I reviewed them (I'm paying for a phone that I don't have since it was sent back and they lost it). When they then responded to my review they said that someone will contact me to follow-up on the matter. I've been waiting for the call to have my issue resolved ever since.

Is it going to take 3 months or do I need to phone in for this as well? If customer service is really important to Vodacom their staff should be able to resolve queries on the first call or they should connect their customers with the managers that can provide more feedback on queries and processes. Dealing with a call center agent causes a lot more frustration than it does any good, cause you end up retelling everything to a new person every time.

Vodacom I await your call.