Empty promises

I have been trying since May to do an upgrade. First attempt was almost successful, RAM went back with the package because I only had my drivers and copy of my ID, not my original ID. This is besides the fact that I wasn’t told original or nothing. Ever since it’s been a struggle. Every time I call I get a different story. The last consultant Kishan was the worst claiming the phone was delivered end June I must lodge a complaint. On the same call, after insisting to be put through the supervisor the team leader Philile had a different story. Today is the last day of the month I know what to do. It is about time I cut my 21 year relationship with Vodacom.