Empty promises
I have renewed my contract in November and was given a faulty device. Took it back within the prescribed 7 days when they say that they will give you a new device. They have now sent it away twice and now got it back with a cracked screen and apparent software problem. I am shocked with this horrible service
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Replies (2)
Vodacom's replyOfficial
26 Feb 2019, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2019, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Mar 2019, 12:53Dear Wilna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were unavailable. Should you still require assistance with your query, please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were unavailable. Should you still require assistance with your query, please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2019, 12:53
Official
Dear Wilna,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were unavailable. Should you still require assistance with your query, please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts and you were unavailable. Should you still require assistance with your query, please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Best regards,