rA
rudi A
1 reviews | Active since Apr 2013
09 Jul 2018, 11:59
Empty promises!!!
Vodacom has promised for to upgrade their towers Genadendal but to no avail. Empty promises!! The poor community is still struggling with signal after 8pm but affluent area just 2 min away has perfect signal. I cannot use my phone when in area my business depends on me receiving e-mails and calls. This is my 50th complaint and they promised a tower upgrade early this year. Why lie just be honest and say you not going to upgrade so I can move away from Vodacom.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2018, 12:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2018, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2018, 14:27Dear Rudi
Please be advised your query has been escalated to our Network team for urgent assistance and feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2018, 14:27
Official
Dear Rudi
Please be advised your query has been escalated to our Network team for urgent assistance and feedback.
Regards,
Vodacom Consumer Website Team
Best regards,