empty promises.
Once again, having to resolve to hellopeter just to be heard, or merely noticed. 3 months back I purchased a monthly data bundle not knowing it would add to my monthly bill instead of taking airtime.. So I phoned them asking to cancel it for future payments as I was unaware.. The assistant told me not to worry that it would be sorted out.. Having a rough history with Vodacom, I asked the assistant the procedure to follow had it not been solved by the end of the month, what would I do to receive a refund or credit if I was still debited the extra.. The assistant assured me that it wouldn't happen and I had nothing to worry about.. Past month or 2 I've been "credited" for the extra amount charged, but every time I get charged the following month.. I am STILL BEING CHARGED THE EXTRA 300 To my debit.. I've literally almost had it with these people..
Now this same process will happen.. I'll be contacted by an agent telling me they will call back some time to follow up with the issue and get my problem solved.. Well, I'm still yet to be helped for the previous complaint... But nevermind that...
What's going on?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Apr 2018, 06:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2018, 06:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
03 Apr 2018, 11:05Issue has been attended to. Will update when solved. Thanks.
's update03 Apr 2018, 11:05
Reviewer Update
Issue has been attended to. Will update when solved. Thanks.
Vodacom's replyOfficial
03 Apr 2018, 11:06
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply03 Apr 2018, 11:06
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,