1 reviews | Active since Mar 2017

06 Oct 2017, 11:27

Empty Promises

I received a call from Elite Mobile who claimed to be an affiliate of Vodacom. Their representative Pelelane tried selling me a contract deal which I did not want to listen to and stated that I'm no interested.

Instead I kept being asked questions about what I am currently paying and what devices I have. I reiterated that I am not interested yet he mentioned that he could guarantee he would beat any current deal I have if I give him the information on my deal.

So I confirmed that statement with him and provided him with my deal. I have a sim card only deal with MTN which gives me 50GB data, 10 000 MTN to MTN Mins and 200 mins to any network for R149 per month.

He continued to try pushing the deal he originally called me for and was insistent it would beat my deal. I got frustrated and cut the line.

It is ********* to cold call firstly and secondly to guarantee a consumer that you will beat his current deal and then continue your sales pitch is the limit.

I don't normally take these calls but Vodacom chooses to affiliate with these parties and this is what it results in... Empty promises and commitments.

I am a previous Vodacom contract subscriber and now on prepaid. With situations like this really makes you wonder whether you want to use the services of the network!

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2017, 11:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Oct 2017, 12:18
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

RL

Best regards,