MM
Mamela M
1 reviews | Active since Sept 2017
27 Sept 2017, 02:55
Empty promises
I app**** for a contract with Vodacom on the 26th of August via Vodacom Employee Advantage and I was assisted by Johannes.I chose a Samsung S8 on the uchoose flexi 500 plan.I was told that I would receive a free Samsung J5(which I did) with a SIM that comes with R110 monthly for the duration of the contract.I received both devices on the 1st of September with no sim cards and when I called in to Vodacom customer care I was referred back to Johannes who told me that the matter would be fixed in no time and that his team leader would be in contact with me...I have been calling in weekly and I still haven't been allocated the R110 airtime I was promised.I have been extremely patient with Vodacom , the next step is ICASA now.
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Replies (2)
Vodacom's replyOfficial
27 Sept 2017, 06:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2017, 06:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MM
Mamela M's updateReviewer Update
07 Oct 2017, 12:54I am still waiting for someone to contact me.
MM
Mamela M's update07 Oct 2017, 12:54
Reviewer Update
I am still waiting for someone to contact me.