Empty promises

This is the third review about Vodacom. Starting on the 19/07/2017. As yet my billing issue has not been resolved.

I have correspondence dating from the 24/07/2017. Informing me that the issue has been resolved, credits have been passed and that they will waiver the downward migration fee.

See previous review I wrote regarding this matter. I had received an SMS on Wednesday 16/08/2017 from Dominic Chinnian, Informing me that a credit for the downward migration fee has been passed and that it will reflect on my account within 3 days. I have just checked my invoice and I am been billed for that amount .

There is a huge difference between R151.24 and R1529.88

I spoke to their customer care a short while before posting this review. I was transferred to resolutions and waited to speak to an agent, before been cut off.

So, for all their empty promises, they have not corrected my billing issue. It is one disaster after the other, and I don't receive any positive feed back telephonically. It will be really difficult for me to remain with Vodacom, once all my contracts expire.