Empty promises

I was sold a change in package with no price change and this has not been delivered. I would like access to the conversation that I had with your agent on July 14th where this was agreed.

The quote that I received from Vodacom for this change in package was sent to me on July 31st , 3 days after the quote had expired.

I have been given the run around (I have called SEVERAL times) for the better part of a month trying to resolve this. I don't want the package to be reverted until the recording of the call has been reviewed. Perhaps this should be taken up with ICASA?