1 reviews | Active since Aug 2012
Empty promises
<p>Did a online upgrade on 3 July 2017 Ram couriers delivered the new phone on the 5th but dropped it numerous times so i refused to accept it spoke to Andresa at the online upgrade call centre a couple of times about it and to try and find out if I can get a new phone everytime she promises me a call back but never get tge call every time i call she apologizes but still makes empty promises. Called again today was told she will call me back within 20min but still nothing</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Well obviously vodacom does not care about customers!! All i have received up to now is a lousy sms "Dear Roelof. We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. I've forwarded your contact details to our Sales Team and requested that you be contacted urgently. Kind regards, Vodacom Customer Care Ula Wiggins" but still no phonecall!!!
Well obviously vodacom does not care about customers!! All i have received up to now is a lousy sms "Dear Roelof. We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused. I've forwarded your contact details to our Sales Team and requested that you be contacted urgently. Kind regards, Vodacom Customer Care Ula Wiggins" but still no phonecall!!!
Did receive a call on Monday just to be told the case has been escalated and I will receive a call on Tuesday its already Wednesday night and still no call, great service vodacom you guys are truly not a customer orientated company!! Guess I should rather just move over to one of the competitors because you do not care about a client who has been with you for 10+ years
Did receive a call on Monday just to be told the case has been escalated and I will receive a call on Tuesday its already Wednesday night and still no call, great service vodacom you guys are truly not a customer orientated company!! Guess I should rather just move over to one of the competitors because you do not care about a client who has been with you for 10+ years