PK
Penny K

1 reviews | Active since Jul 2013

03 Jul 2017, 12:18

Empty Promises

<p>Awaiting Feedback from 26/05, each time i call get promised that Gilbert will call which never happens. Denzil assured me last week She will call me as my querie is still under investigation since 26/05 but not surprised that she hasn't called back. Now to make matters worse they automatically adding a daily subscription for content services on my data contract which i didn't approve and only find out upon checking why invoice is so high. Not sure what is the hold up of investigation as i have informed them that my internet booster is faulty.</p>

0
Replies (3)
Vodacom
Vodacom's reply03 Jul 2017, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jul 2017, 11:30
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

PK
Penny K's update05 Jul 2017, 11:49
Reviewer Update

Feedback received has got nothing to do with my querie.