1 reviews | Active since Feb 2017
EMPTY PROMISES
<p>For some time in year 2016 i have been trying to apply for a Data contract with Vodacom but i was declined. Some days ago i received a call from Vodacom on my vodacom prepaid phone from a guy by the name Tlangelani Mathebula saying that qualify for Vodacom 1GB contract. I did an online application with him and he promised that after few minutes i will receive sms on my cellphone about my new contract and Data. He told that if that do not happen in 24hrs i should call him at ********** .</p> <p>His promises did not happened. the following day I called him and He promised the same and nothing happened again. I made follow up with other consultant (Pearl) but still i was helped. Till today i am not getting any assistance in this regard.</p> <p>May someone who is capable of keeping promises contact me and explain to me if I am getting helped or not. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I hereby confirm that a consultant from Vodacom Aubrey Mogale contacted me to make me understand what actually happened to my complain as promised on my comments above. I understood everything He explained to me and currently I am wiating for the process to continue and be concluded.
Thank you.
I hereby confirm that a consultant from Vodacom Aubrey Mogale contacted me to make me understand what actually happened to my complain as promised on my comments above. I understood everything He explained to me and currently I am wiating for the process to continue and be concluded.
Thank you.
Another issue follows on my complains above. As I was waiting for the process to be informed formally weather I am approaved or not, few days ago i received a call from the courier agents confirming my address. today 27/03/2017 after 2pm a sim card was delivered in my office. when i call vodacom *** to understand the delivery, i am told i will be getting a new number and sim swap is impossible. this is not what i wanted. i requested to the new cotract service on my old number.
Mr Aubrey Mogale from Vodacom, Contact *** helped after the complain and i cant get hold of him since the number go via the call centre.
may he please call me to resolve what is in my plate now.
Another issue follows on my complains above. As I was waiting for the process to be informed formally weather I am approaved or not, few days ago i received a call from the courier agents confirming my address. today 27/03/2017 after 2pm a sim card was delivered in my office. when i call vodacom *** to understand the delivery, i am told i will be getting a new number and sim swap is impossible. this is not what i wanted. i requested to the new cotract service on my old number.
Mr Aubrey Mogale from Vodacom, Contact *** helped after the complain and i cant get hold of him since the number go via the call centre.
may he please call me to resolve what is in my plate now.
I received a callback from Aubrey Mogale and I am still being assisted with the contract package though there were some misunderstanding from my site.
I am crosing my fingers that all things will go well and have the right package at last.
thank you Vodacom for always coming back to make sure that i am getting the assistance that i need.
I received a callback from Aubrey Mogale and I am still being assisted with the contract package though there were some misunderstanding from my site.
I am crosing my fingers that all things will go well and have the right package at last.
thank you Vodacom for always coming back to make sure that i am getting the assistance that i need.
I wish i can have another way to contact Aubrey Mogale and the people who are assisting me directly. Since Yesterday 30/03/2017 its either i miss their call or when i call their call centre number no one is picking up. today 31/03/2017 my phone was off for a long time since after 10am until 15pm because of the work i was doing, and now after when i call the call centre chosing option 2 or 4 i cant get access to anyone.
I just hope they also work on weekends and will try to request their direct number or email.... through that call centere this process it taking forever because of missing each others calls.
I wish i can have another way to contact Aubrey Mogale and the people who are assisting me directly. Since Yesterday 30/03/2017 its either i miss their call or when i call their call centre number no one is picking up. today 31/03/2017 my phone was off for a long time since after 10am until 15pm because of the work i was doing, and now after when i call the call centre chosing option 2 or 4 i cant get access to anyone.
I just hope they also work on weekends and will try to request their direct number or email.... through that call centere this process it taking forever because of missing each others calls.
good day
The assistant i needed from my complains messages above has not been solved till today. The last action was that Aubrey Mogale ( ********** ) will contact me back after a month to try again to capture my request since the system was rejecting.
i have been trying to contact him for several times and no one answers the phone.
Vodacom, i still need the service i requested. please get Aubrey Mogale or someone to urgently help me.
good day
The assistant i needed from my complains messages above has not been solved till today. The last action was that Aubrey Mogale ( ********** ) will contact me back after a month to try again to capture my request since the system was rejecting.
i have been trying to contact him for several times and no one answers the phone.
Vodacom, i still need the service i requested. please get Aubrey Mogale or someone to urgently help me.