1 reviews | Active since Dec 2016
<p>On the 12/12/2016 I did sent a request online for a top up 1GB Vodacom smart tab for 99 per month. I received a call from a gentle man by the name of Ferguson who advised me on the details and verified my information and advised that everything was sorted and I would receive the phone within 3 -7 working days. on the 21/12/2016 I called in and spoke to Kagiso from the after sales who advised me that the application was incomplete and that there is nothing he can do for me.</p> <p>I then receied a call from vuyo from the release deparmet who advised that the handset was not the one that I requested and then tranfered me to Richard who promised to call me back in five minutes and have heard nothing from him since then. </p> <p> </p> <p>this was the worst experience and customer service received from vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
A consultant did contact me and promised to follow up and call me back within the same day. Received no feedback after that, so I dicided to take my business to Cell C. who gave me great service.
You really need to work on your customer service and feedback..
A consultant did contact me and promised to follow up and call me back within the same day. Received no feedback after that, so I dicided to take my business to Cell C. who gave me great service.
You really need to work on your customer service and feedback..
Good Day Zanele Khoza
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
Good Day Zanele Khoza
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Best regards,
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