1 reviews | Active since Aug 2014
Empty promises
<p>I have been struggling to get a simple request adhered to for more than 6 months. I requested itemized billing for which I get charged in April 2016. Each month I have to beg for a document via email of my itemized billing. The statements get send to my email address but only for 1 account where we have 3 contracts with Vodacom, and no itemized billing document either. When itemized billing is requested should it not be sent automatically? This is really very frustrating as I need the itemized billing for business purposes! Can I please get someone to contact me that is actually listening and adhering to a simple request!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I see the automatic reply from Vodacom is as empty as their service. There is really no regard for their clients. If you look at all the complaints and they are very similar. Also got the auto reply and still waiting.......
I see the automatic reply from Vodacom is as empty as their service. There is really no regard for their clients. If you look at all the complaints and they are very similar. Also got the auto reply and still waiting.......