Empty Promises

<p>I have been trying to do a telephonic upgrade of my Vodacom contract since Monday 12 Sept. Initilly I was happy with the promises the agent made, telling me I qualified for some incentives since I have been using this number for 20 years. (He mentioned this after I asked what extra data would cost). Ok so he would work out a good deal for me and call me back the same day. I waited till the next day and called again. After a few tries I got hold of him and he said he lost my number due to system upgrades, he will call back the same day, Again he didnt. On Wednesday after numerous attempts I managed to get hold of him and he made the same promise, and eventually did call back with a deal on the Smart M +. I was told that I would be called to confirm the order and will probably receive my phone on Friday. I waited another 2 days and called again on Friday, everybody telling me a different story: Order has been processed, call aftersales. Aftersales refers me back, no order number. Call upgrades again. I was sent to other departments about 10 times. Eventually I got a call to cornfirm the order, but the deal was up as a normal Smart M so it had to be referred back. I was very unhappy about this and tried to get hold of the agent I dealt with again and after lots of tries reached him. He said he would escalate it and I had to holdabout 25mins until he came back and said he did, the confirmation call will be made shortly. The problem was that he changed the package because the system wouldnt accept the Smart M + but he made up for the difference in data but forgot to inform me. I wasnt called on Fri as promised. On Monday I called again and was given an order number but no one could tell me what's happening, the order wasnt confirmed. Eventually when I reached the agent he dropped my call. I then spoke to a supervisor who said he will escalate it again I can expect the confirmation call shortly and the phone might even be delivered the same day or Tuesday, but no later than Wednesday. It is now Tuesday and I have not received the confirmation call. And when I try to call I "exceeded my quota of free service calls" and can "try again after the 2nd day of the next month" or pay for the calls which on a good day take at least 20mins of holding to reach an agent. I am very tempted to change networks after this treatment, and that after 20 years.</p>